Privacy Policy

1. Introduction

Aquinox ("we", "us", "our") is committed to handling the personal information of our guests and website visitors with care and transparency. This policy explains what data we collect, why we collect it, how we use it, and what rights you have in relation to it.

This policy applies to information collected through our website at aquinoxi.biz and through direct communication with our team for the purpose of booking yacht charter services. For data-related questions, contact us at [email protected].

2. Data We Collect

We collect personal information that you provide directly to us, including:

• Name and contact details (email address, phone number)
• Number of guests in your group and any relevant physical or dietary information you share voluntarily
• Preferred charter dates and service preferences
• Payment details, processed through secure third-party payment providers — we do not store full card numbers
• Communication history between you and our team

We also collect limited technical data automatically when you visit our website:

• IP address and general location data
• Browser type and device information
• Pages visited and time spent on site (via analytics cookies, if accepted)

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance: Processing necessary to fulfil your charter booking and related arrangements
• Legitimate interest: Communicating about your enquiry or booking, maintaining accurate business records, and improving our services
• Consent: For analytics cookies and any marketing communications, where your agreement has been given and can be withdrawn at any time

4. How We Use Your Data

• To confirm and manage your charter booking
• To communicate with you before, during, and after your charter
• To arrange appropriate provisions, crew preparation, and route planning for your group
• To process payments securely
• To respond to enquiries and follow up where requested
• To improve our website and services based on aggregated, anonymised data
• To comply with applicable Thai law and regulatory obligations

We do not use your personal data for automated decision-making or profiling. We do not sell your data to third parties.

5. Data Retention

Booking and communication records are retained for up to three years following the completion of a charter or the last contact with us. Financial records are retained for the period required under Thai tax and accounting law (typically seven years). Website analytics data is retained in aggregated form for up to 26 months.

You may request deletion of your personal data at any time, subject to any legal retention requirements.

6. Third-Party Services

We use a limited number of trusted third-party services to operate our business:

• Google Analytics: For aggregated website usage data (optional, cookie-based)
• Payment processors: For secure handling of booking deposits and payments
• Email service providers: For correspondence related to bookings

All third-party processors are contractually bound to handle your data only as instructed and in accordance with applicable data protection standards.

7. Cookies

Our website uses cookies as described in our Cookie Policy. Essential cookies are necessary for the site to function. Analytics and preference cookies are optional and require your consent.

8. Your Rights

You have the following rights regarding your personal data:

• Right to access the personal data we hold about you
• Right to request correction of inaccurate data
• Right to request deletion of your data (subject to legal retention requirements)
• Right to object to or restrict processing in certain circumstances
• Right to withdraw consent for cookies or marketing communications at any time
• Right to data portability where technically feasible

To exercise any of these rights, contact us at [email protected]. We aim to respond within 30 days.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, or loss. These measures include secure email communications, access controls on business systems, and use of reputable third-party processors with their own security certifications. No data transmission over the internet can be wholly secure; we cannot guarantee absolute security but take the matter seriously.

10. Children's Privacy

Our website and booking services are intended for adults (18 years and over). We do not knowingly collect personal data directly from minors. Information about minor guests provided as part of a group booking is used solely for charter preparation and is not retained beyond the retention periods stated above.

11. External Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of external sites and encourage you to review their respective privacy policies.

12. Policy Changes

We may update this policy from time to time. The updated version will be published at this URL with the revision date noted. Continued use of our website or services after a material change constitutes acceptance of the updated terms.

13. Contact

For any questions about this policy or your personal data:

• Email: [email protected]
• Address: Aquinox, 14/7 Fisherman's Village, Bophut, Koh Samui, Surat Thani 84320, Thailand